Our services - how we can help

Hearing services for adults

Comprehensive diagnostic hearing assessments

  • self-referral or referral from medical practitioners
  • assessments for employment purposes (coalboard medicals, commercial drivers licence, aviation, police)
  • assessments for medico-legal purposes (Work Cover)
  • includes pure tone audiometry (air and bone conduction), speech audiometry, acoustic immittance testing (tympanometry and acoustic reflexes), otoacoustic emissions testing, otoscopy, aided thresholds and free field speech testing

Hearing rehabilitation services 

  • hearing aids – trials, fittings and reviews
  • cochlear implants – assessment, management and reviews
  • bone conduction implants – assessment, management and reviews
  • assistive listening devices (eg. Roger systems, personal amplifiers, alarms, phones) – trials and fittings
  • auditory rehabilitation training and hearing strategies counselling
  • peer support through Hear With You Mackay support group meetings

Services for eligible pensioners and veterans 

Mackay Hearing is accredited to provide hearing services through the Commonwealth Government’s Hearing Services Program. Under this program, eligible pensioners and veterans can access free and subsidised hearing services through our clinic.

Hearing services for children

Infant hearing assessment for children up to 2 years of age 

  • self-referral or referral from medical practitioners
  • includes visually reinforced orientation audiometry (VROA), otoacoustic emissions and otoscopy

Comprehensive diagnostic hearing assessments for children aged between 3 and 7 years

  • self-referral or referral from medical practitioners
  • includes play audiometry, acoustic immittance testing (tympanometry and acoustic reflexes), otoacoustic emissions testing, otoscopy and other tests as required / appropriate
  • children aged 8 and over can generally be tested under the adult hearing assessment procedure outlined above

Central auditory processing assessment and treatment

  • self-referral or referral from medical practitioners
  • for children 6 years of age and older
  • assessment includes comprehensive diagnostic hearing assessment and auditory processing listening tasks
  • treatment can include intensive training programs (conducted in-clinic or at home), FM fitting (rent or purchase option), dynamic sound field amplification (SFA) supply and support, environmental classroom strategies and auditory environment consultation with schools, school teachers and other relevant professionals working with your child

Tinnitus assessment and support

  • self-referral or referral from medical practitioners
  • Tinnitus matching analysis and tinnitus impact assessments
  • Tinnitus management counselling and support

General

Hearing / ear protection

Noise protection

  • custom made class 5 hearing protection for employment, musicians and other environments with hazardous noise levels (can include filters that block out hazardous noise but enable speech / music to be heard)
  • noise plugs and ear muffs for children and babies

Infection protection

  • custom made swim plugs
  • ear wraps for swimming for children and babies

Ear wax removal 

  • self-referral or referral from medical practitioners
  • includes curetting of ear wax from ear canals

Visits and training

  • Home visits for clients with mobility limitations
  • Training and support on hearing health for local organisations and services (topics can include hearing screening, hearing aid maintenance, signs of hearing loss, ear wax management and other related topics)
  • In-services to local organisations and interest groups on hearing, hearing loss, hearing devices, hearing health, assistive listening devices and other hearing related topics – to raise awareness on the prevalence of hearing loss in our community and the importance of hearing rehabilitation

If you would like further information about our services, or if you wish to book an appointment, please contact our friendly local staff directly on (07) 4952 4649 or email us at [email protected]

Request an appointment now