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Our Difference

At Mackay Hearing, we listen - so you can too!

The team at Mackay Hearing are your locally based hearing experts, and we are committed to improving hearing health across our region.

Treating hearing loss and auditory processing issues is easy and non-invasive – and we are here to help. We provide the full range of hearing services – testing and treatment for hearing loss and central auditory processing disorder, tinnitus counselling, custom ear plugs and ear wax removal.

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  • Mackay Hearing focus on individually tailored health outcomes, not sales volumes, and our consultations allow enough time for our expert clinicians to undertake thorough assessments and get a full understanding of your unique lifestyle and hearing needs.

  • Mackay Hearing is the only locally and independently owned hearing clinic in Mackay and that means we are fully committed to, and solely focused on the hearing needs of our local area. We know continuity of service is important and Jodie Miles, our principal audiologist and owner, is committed to the region long-term.

    We are proudly independent (not owned by a hearing aid manufacturer) nor are we pressured into meeting suppliers’ sales targets. There are no hidden vested interests at Mackay Hearing – our interest is in helping to improve your hearing by being able to consider the full range of latest products from all reputable suppliers.

  • From your first enquiry to our outstanding follow up support, we pride ourselves on providing a high quality, personalised and client-focused health service. It’s the least we can do for our clients, as they pay us the ultimate compliment by entrusting us with their hearing.

    We are also proud that the cost of our services is competitive with our much larger nation-wide and international competitors.

  • The evolution of hearing products in recent years has been remarkable. Hearing aids are now smaller, more reliable, produce better sound and feature more technology than ever before. However not all products are suitable for our humid tropical climate. We draw upon our local knowledge and experience to ensure that devices we provide are proven to work well in local conditions.

  • Jodie Miles, our principal audiologist, has qualifications in both audiology and speech therapy. This means Jodie has excellent knowledge of holistic hearing loss and central auditory processing disorder rehabilitation programs.

    Your journey toward improved hearing can commence today! If you think we can help, we’d love to have a chat – please contact our friendly local staff directly on (07) 4952 4649 or email us at listening@mackayhearing.com.au

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Testimonials

  • I have been with Jodie for many years. When she started her own business, I moved from another provider. She is very professional and takes the time to listen and answer any questions. They may be trivial but she takes time to explain so that I understand and happy with the outcome. The staff are always polite, friendly and willing to help. Having the same staff for a long time shows that Mackay Hearing is a nice workplace to work. I would certainly recommend Mackay Hearing.

    Janette Dark

  • I am writing to express my sincere gratitude for the exceptional care I've received from Jodie and the team at Mackay Hearing. From my initial hearing test, I was impressed by their thoroughness and the informative, pressure-free environment. After years of struggling with my hearing, especially in noisy settings, Mackay Hearing provided me with a scientific solution and the opportunity to trial hearing aids. The improvement to my quality of life after receiving my permanent hearing aids was remarkable. I am now enjoying even greater benefits with my recent upgrade to the advanced OPN S 1 MINIRITE hearing aids with Bluetooth. Thank you, Jodie, for the magic ride!

    Chris Bartlem

  • I approached Mackay Hearing to improve my hearing, and they truly delivered. The improvement, particularly in crowded places and while listening to media, has been wonderful. I especially appreciated their excellent communication and service, and I found the entire experience to be top-notch.

    Tricia Garner

  • After relocating to the area, I sought out Mackay Hearing for assistance with my hearing needs. Jodie provided a comprehensive reassessment and offered a recommendation for a cochlear implant in my left ear. I am extremely grateful to Jodie and the team for the support and advice during this process. I especially value their impartiality and the helpfulness of the staff. Thanks to Mackay Hearing, I have had choices with aids and brands.

    Kylie Cauchi