Category: ACCC investigation

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Handy hints for hearing service consumers

In light of the recently released ACCC report on sales practices in the hearing industry, and Mackay Hearing’s response, Mackay Hearing’s Principal Audiologist and Director Jodie Miles thought it would be useful to share some handy hints for consumers requiring services from hearing clinics. “I empathise with consumers who are bombarded with slick advertising and a wide range of levels […]

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Hearing industry told to listen up

The Australian Competition and Consumer Commission (ACCC) put the Australian hearing aid sector on notice last week in relation to unscrupulous sales practices. The ACCC’s investigations found key issues regarding hearing aid sales in some hearing clinics, particularly those run by “major operators”, including: sales driven by incentives (such as commissions) rather than consumer needs […]

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Mackay Hearing welcomes ACCC investigation

Mackay Hearing welcomes last week’s announcement that the ACCC is formally investigating reports of unscrupulous behaviour by some practitioners of Audiology. The ACCC’s investigation has been prompted by the findings of a public survey conducted in 2015, which revealed a range of consumer concerns regarding the sale of hearing devices (primarily hearing aids). The ACCC’s […]