Category: ACCC investigation

Handy hints for hearing service consumers

In light of the ACCC’s recent report on sales practices in the hearing industry, and Mackay Hearing’s response, Mackay Hearing’s Principal Audiologist and Director Jodie Miles thought it would be useful to share some handy hints for consumers requiring services from hearing clinics. “I empathise with consumers who are bombarded with slick advertising and a […]

Hearing industry told to listen up

The Australian Competition and Consumer Commission (ACCC) put the hearing aid sector on notice last week in relation to unscrupulous sales practices. ACCC investigations found key issues regarding hearing aid sales in some hearing clinics, particularly those run by “major operators”, including: sales driven by incentives (such as commissions) rather than consumer needs practitioners not […]

Mackay Hearing welcomes ACCC investigation

Mackay Hearing welcomes last week’s ACCC announcement of formal investigations into reported unscrupulous behaviour by some Audiology practitioners. The ACCC’s investigation is prompted by a 2015 public survey, which revealed a range of consumer concerns regarding the sale of hearing devices. The ACCC public survey was triggered by revelations of unethical practice broadcast on the […]